Complimentary Webinar Recording: Verbal De-escalation - Dealing with Difficult People and Situations
Complimentary Webinar Recording
Verbal De-escalation – Dealing with Difficult People and Situations
In this free preview, you will learn how to:
- Understand the basic tools and steps of verbal de-escalation
- Identify the various situations and mindsets where verbal de-escalation may be needed
- Apply these fundamental tools and steps to de-escalate various tense situations
- Utilize techniques that can help cool down heated and emotional exchanges
- Apply the basic elements for a personal safety and security plan
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