Confirmation - Complimentary Webinar: Verbal De-escalation - Dealing with Difficult People and Situations
1 Confirmation: Complimentary Webinar
Verbal De-escalation – Dealing with Difficult People and Situations
Wednesday June 28, 2023
10:00am to 12:00am CDT
In this webinar, you will learn how to:
- Understand the basic tools and steps of verbal de-escalation
- Identify the various situations and mindsets where verbal de-escalation may be needed
- Apply these fundamental tools and steps to de-escalate various tense situations
- Utilize techniques that can help cool down heated and emotional exchanges
- Apply the basic elements for a personal safety and security plan
Your registration for the upcoming webinar has been successfully submitted.
You will soon receive an e-mail confirming your registration with instructions and the weblink information.