New Course

Verbal De-escalation – Dealing with Difficult People and Situations

In this course, you will learn how to:

• Understand the basic tools and steps of verbal de-escalation
• Identify the various situations and mindsets where verbal de-escalation may be needed
• Apply these fundamental tools and steps to de-escalate various tense situations
• Utilize techniques that can help cool down heated and emotional exchanges
• Apply the basic elements for a personal safety and security plan